Finding the pain with lean usability testing

PRODUCT

Internal CAM Software

MY ROLE

Usability Testing

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Objective

It has been identified that some functionality on our CAM software needed to be improved. We ran specific usability testing to identify potential pain points and areas of optimisation.

This usability testing will provide us with actionable insights based on actual quantitative and qualitative data.

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The 3 Core Usability Metrics

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Our Usability Test Sessions

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Testing Process

Test Participant

Graeme Fellows

Facilitators

Micheal Voang & Chris Emery

Test Environment

Chelmsford Factory - Private Pod

Test Device

Laptop with mouse

Recordings

Audio and screen capture

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Participant Profile

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CAM Task

Scenario

An order has just been accepted from a customer and needs to go into production immediately.

Task

You have just been given a Step file and drawing. Create the necessary documents ready to handover to a machinist.

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Task Results

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Questionnaire & 1-1 Interview

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Analysis

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Next Steps

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